No response from touchscreen... any help

So I can power the phone up and I can use the voice dial button, I can't use anything that involves the touchscreen (including the 3 action buttons on the face).  This means I cant answer calls, send/recieve texts, anything etc.  I've removed and replaced battery numerous times, I've waited patiently for hrs after each individual power up... nothing.  Any hints?  Also, on a side note i've HAD IT with this phone, this is my third Instinct, each with its own set of retarded behaviors, what model phone would my local sprint store be willing to give me in trade?

Same problem here. No fix yet. I'll take it into the local store today....

I took it in to two stores. Both said to replace. It's still under the 1 yr warranty, so they are sending a refurb out to replace it with. I had to rent a phone from them for the mean time.

I've been having this same problem off and on for months.  Usually I just clean the screen really well and that works.  Today, it froze up again and I couldn't get it to do anything othe than turn on and off.  I just read the above info then ran my nail along the edge of the entire screen, turned it on, and it works great again.  Thanks

LOL

Wow, nice to meet you and welcome to the forum!

Seems like you might be having a problem?  Want to tell us about it to see if we can direct you in the right direction?

could of swore I posted something the techs try out....run a guitar pick/edge of a credit card, etc,  down the edges of the touchscreen back and forth, it should loosen the sensors so it'll respond again...it's not a guarantee fix, just something to try before heading to the Sprint store.