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Author Topic: Email Settings Keep Disappearing!!  (Read 797 times)
amborden
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Email
« on: October 06, 2008, 11:34:57 AM »

Has anyone else had the problem of email settings requiring re-entering of information?  My first instinct was stolen 2 weeks after I got it.  I recieved a re-furb from insurance.  Since then my email account settings have been wiped out 3 times.  I will notice I have not recieved a new email in the last hour.  Go to the email app.  The new setup wizard makes me re-enter all account info.  Is this a common problem or do you think this requires a trip to a repair center?  Other than this glitch, I love the phone. Smiley
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Egidio
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« Reply #1 on: October 06, 2008, 12:33:36 PM »

Why do they give refurbished phones?  Take the phone back and ask for a new one.  This is odd that your email set-up is disappearing.
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pwagner
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« Reply #2 on: October 06, 2008, 01:31:09 PM »

Have you gone to the application's settings and updated the application? It has gone through I believe two updates since it came out and so it may be a bug that is a result of old software.

I definitely agree with Egidio, insurance means you get exactly what you had. Its called indemnification. I would take it back. Although refurbished is supposed to be just as good, there are always some gremlins inside. Take it from me I shop at Fry's electronics Smiley
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There is no one right way to live...
Egidio
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« Reply #3 on: October 06, 2008, 03:10:30 PM »

Take it from me I shop at Fry's electronics Smiley

pwagner,

You're cracking me up with that remark!  No wonder I seldom shop at Fry's.
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leish737
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Email
« Reply #4 on: October 14, 2008, 04:50:05 PM »

Mine has also done the same thing twice. I wonder why I haven't gotten any email and when I go to check it, says I have to re-enter all the info. Mines brand new from the store (maybe a month or so old) but could be from the updates.
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pwagner
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« Reply #5 on: October 14, 2008, 05:10:00 PM »

Have you tried the suggestions I made before? It is helpful when you provide the problem and also what you have done to solve it. Keep us posted.
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amborden
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Ex Sprint Employee (5 years)


Email
« Reply #6 on: October 16, 2008, 11:31:49 AM »

I tried to upgrade the application.  It was current.  The settings have remained in the phone since the day b4 my original post.  I appreciate the advice.  Hopefully the gremlins are gone.
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