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Author Topic: Just got a voicemail from the Telus exec. office.... suggestions?  (Read 1535 times)
PunPride
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« on: December 01, 2008, 04:18:51 PM »
Hey guys, so i e-mail an exec at Telus (Darren W.) and now his assistant from the Telus Exec. something team just left me a voicemail and wants me to call them back tomorrow to discuss the issues with my Samsung Instinct, so i was wondering if you guys would like to list any specific things i should say.

obvious ones i will be saying are:
- video button
- keyboard fix
- mr2 update <-- we need one like sprint
- how to update/will there be updates...

so gimme more problems with this phone and i will discuss them all! We will finally be heard, so use this chance to get all your suggestions out!
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KillerBeagle
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« Reply #1 on: December 01, 2008, 04:29:19 PM »
Ask why they block the installation of any and all third-party apps, even ones that don't access any "dangerous" parts of the phone, when the phone is fully capable of running them and their competitors (Bell, Sasktel) and Sprint do allow it.
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Tha Boss
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« Reply #2 on: December 01, 2008, 04:39:16 PM »
dont get your hopes up ive been dealing with the telus executive office for the past month now and so far not much has happened
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telus petition to fix the samsung instinct

http://www.petitionspot.com/petitions/telusinstinct
bneale
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« Reply #3 on: December 01, 2008, 05:26:13 PM »
Robert Wells from Telus called me as well. He called me due to my BBB complaint with the Telus Instinct.

He has asked me to email him with a list of problems as he considered me a "Technical" user. I have searched the site for a list of problems, but haven't found a complete list.

If anyone can find a list, please point me in the right direction. Otherwise we can compile a list now.
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Tha Boss
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« Reply #4 on: December 01, 2008, 05:51:04 PM »
lol have fun i sent in a list of complaints a few weeks ago, just got called back from telus today about my BBB complaint i filed last week shes gonna call me back tomorrow with more info, but she has someone looking into a software update for the list i sent in hopefully something positive gets done with it
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vith101
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« Reply #5 on: December 01, 2008, 06:57:14 PM »
askk aboutt removing the limit on txting characters
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xqtftqx
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« Reply #6 on: December 01, 2008, 07:56:03 PM »
Thats not going to happen, its a protocol thing, not a telus tihng
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bneale
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« Reply #7 on: December 02, 2008, 11:29:28 AM »
My biggest problem with Telus so far is the lack of updates and the included video button.

You should have heard the conversation change after i explained the fact that Telus offers video downloads as a value added feature to your contract, but doesn't offer any software on the phone to play them.

The tech was speechless at that point.
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echomatics
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« Reply #8 on: December 02, 2008, 11:40:38 AM »
Well done guys, keep up the battle!
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Tha Boss
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« Reply #9 on: December 02, 2008, 01:54:43 PM »
Quote from: vith101 on December 01, 2008, 06:57:14 PM
askk aboutt removing the limit on txting characters

i dunno if you know this or not but you can send a text message up to 1000 characters by using the picture message way. search for more info
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Braka
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« Reply #10 on: December 14, 2008, 11:48:47 PM »
There's no "Silent mode" unless I'm stupid and didn't find it in the settings...
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Tha Boss
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« Reply #11 on: December 16, 2008, 03:18:42 AM »
Theres a silent mode its on the side of the phone where you contoll the ringer volume
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Braka
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« Reply #12 on: December 16, 2008, 05:08:18 AM »
Oh yesss! Hahaha sorry. Thanks man
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plies987
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« Reply #13 on: December 16, 2008, 03:49:28 PM »
theres more then enough things wrong with the instinctt with telus honestly because we all bought the instinct thinking it will live up to as shown on commercials so how can telus destroy the t.v, internet youtube, and stuff
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