*Update on information from BELL on Firmware Updates!

So as many of you know Sprint has make some fixes with more to come for the Instinct. We in Canada have no such update coming and a bunch of posts with little or no info on this.

I sent an email to the CEO and about 12 other key high level executives at Bell this morning and in two hours got a call from Peter. Peter works with the Project Team manager for Bell & Samsung. He told me he is not aware himself of any updates but is passing off my questions to the PTM and will have a answer for me latest next Monday. I will share this information with all of you once I hear it.

He said they have a number you need to call if you have an issue with this phone:

1-877-328-2123

Once they see more then 6 tickets for the same issue (Such as browser crashed and restarts all the time) they will send it to the PTM and then Samsung. We need to all make sure we call that number and let them know about the issues at hand in order for any of us to get a fix in the near future.

Here is the email I did send today

Hello,

I am email you all about the Samsung M800 or as it is better known the Instinct. As you may or may not know this phone has had many issues from launch date both in Canada and the U.S.
Sprint has acknowledged this and has just released a large update noted below. I have been trying to talk with tech support and bell store staff about known issues for us Canadian users and none have an answer for us a bout updates or even acknowledging the issues in the first place. I am hoping you can provide me and thus all Instinct owner on all cell phone community boards as I will share this information with them, if bell plans any updates as noted below and even more seriously is planning a LCDUI update for Canadian Users.


Thank you for your time I look forward to hearing back from you.


Cheers,


Eric Simmons


MR-3 Firmware Update to BH29 Details for Sprint:


ADP/Public Release Notes for Instinct Firmware Update MR3

Version: BH29
Delivery: OTA
Client-Initiated: Select Main -> Settings -> General -> Update Software
Network-Initiated Campaign begins 9/29

Notes: Instinct firmware BH29 includes the resolution of 249 tickets open since the previous public firmware release, BF30, including:

4342 - "some words including 'microbrew' in SMS soft-reset device"
5972 - "some popular websites soft-reset the device"
xxxx - "screen mis-calibration soft-resets device"
5960 - "slow video player startup operation"
5967 - "cannot delete OWA mailbox while in 'account verify' state"
5564 - "parental control not letting allowed number to be dialed from text message"
5986 - "after firmware update device power cycles radio during WAP push"
6034 - "calendar alert not working"
5889 - "cannot maintain MSC mount"
6002 - "new/duplicate contact created when saving street address from SMS or email"
6001 - "can't enter text into search bar on yahoo"
6000 - "unsupported navigator object properties crash browser scripts"

The release also marks the first public release of the updated Instinct Web Browser, version 1.1. The new browser is based on an entirely new codebase and brings an 10x improvement to rendering speed, most noticeable in the areas of pan/zoom/resize functionality.

New browser features include:
* Voice Command Button -> hide/show controls; browser controls can be hidden to provide more screen to webpage display
* Improvements to favorites UI allows for sticky mode lock
* 34 other web browser tickets resolved

Individual application upgrades for the MR3 period are expected to go live the week of 9/29 (all dates are estimates and are subject to change with no notice). Exact go-live dates depend on application vendor.

Additionally, firmware structures have been added to facilitate the upcoming MR4 firmware release.

Does that mean they are working towards a maintenance release?

I have been told that the Project Team manager for Bell & Samsung will call be before next Monday with an answer. If not I have her direct line

thank you very much for taking the initiative.  i WANT MY UPDATE!!!
i keep looking for it, and nothing.  How could they not even know there was one released?  We need to stay on top of them as this release is major and so is the next one.  What about apps?  Do they even know about the developer contest?

Good find nossifer!
Thanks for all getting on top of this with me, it's going to take all of us to get an dam action.
Ill try to find out who we need to get in touch with at Samsung so we can find out whats the deal with Bell and it's updates.

*update emailed them both will keep you all in the loop.

yes thank you.  I really like my Instinct.

IN MY Opinion, i think is what samsung is doing to the Canadian Users, is they are going to release the Frimware right before they release the Appstore, But hey, maybe they are just slow