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Author Topic: Hmmm.. Visual Voicemail Update?  (Read 2025 times)
eradik
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« on: July 23, 2008, 11:37:01 PM »
Hey all. Quick question, hope this is the right place to put it. Smiley The voicemail upgrade, well when I clicked Yes, I wasn't provisioned with PowerVision so it could not download and errored out. Now 2 days later still have not gotten the prompt to download. Is there a way to force it to download?? I tried in settings to update phone software, didnt find/download anything.

Thanks Wink
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Emtbreid
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« Reply #1 on: July 23, 2008, 11:46:39 PM »
Quote from: eradik on July 23, 2008, 11:37:01 PM
Hey all. Quick question, hope this is the right place to put it. Smiley The voicemail upgrade, well when I clicked Yes, I wasn't provisioned with PowerVision so it could not download and errored out. Now 2 days later still have not gotten the prompt to download. Is there a way to force it to download?? I tried in settings to update phone software, didnt find/download anything.

Thanks Wink
Look under phone information in settings<general...... what version do you have for voicemail ?
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eradik
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« Reply #2 on: July 23, 2008, 11:48:57 PM »
VN.4.1.0.14
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Emtbreid
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« Reply #3 on: July 23, 2008, 11:51:55 PM »
Quote from: eradik on July 23, 2008, 11:48:57 PM
VN.4.1.0.14
Yep, you should have 16 at the end. Try accessing your voicemail, and see if it pops up. Otherwise, while the phone is on, take out the battery, wait a minute or 2, and put it back in and reboot the phone. Then try accessing voicemail, and see if it promps you for the update.
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eradik
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« Reply #4 on: July 24, 2008, 12:03:14 AM »
Thanks for the help, however neither of those worked. Sad

I'm sure the update is probably nothing major, as I get my VMs fine, but I'm somewhat of a nerd and want to have the latest Smiley Any other suggestions?
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Emtbreid
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« Reply #5 on: July 24, 2008, 12:29:41 AM »
Quote from: eradik on July 24, 2008, 12:03:14 AM
Thanks for the help, however neither of those worked. Sad

I'm sure the update is probably nothing major, as I get my VMs fine, but I'm somewhat of a nerd and want to have the latest Smiley Any other suggestions?
No, not at the moment. Only other thing I can think of is checking for a software update and seeing what happens, or doing a data reset on your phone and reprovisioning all of your data services/updates that you should have gotten, but if it ain't broke, then don't fix it !
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eradik
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« Reply #6 on: July 24, 2008, 12:35:09 AM »
Yup, suppose your right. I wont worry to much about it then. Thanks Wink
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archtech3d
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« Reply #7 on: July 24, 2008, 04:32:19 AM »
I'm having a similar issue.  Sprint ended up replacing my first Instinct with another one (first one updated when I called voicemail, as opposed to just looking at the visual).  When I first clicked voicemail it started downloading the update, but stopped around 50%.  That was a week ago, and I'm still stuck with the .14 version.  Tech Support chat said to bring it into the store... I will when I have time I guess. Undecided
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eradik
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« Reply #8 on: July 24, 2008, 10:41:12 AM »
I was able to find a fix.

If you do a reset on your phone (Main > Settings > Reset > Reset Phone) when it came back up I went to voicemail and bam, there was the dialog box and mine updated fine.

Make sure mobilesync is up to date, as it is a full phone reset. But it worked great for me Smiley
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archtech3d
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« Reply #9 on: July 24, 2008, 08:08:41 PM »
I'm trying to avoid the phone reset because of downloaded games and ringers.  I called tech support and the lady told me that they were sending the update to me.  I had to hang up the phone to get it... but it never came through.  I'll call back tomorrow I guess.  Smiley


EDIT: Yeah, I did the reset.  Worked like a charm!   Grin
« Last Edit: July 28, 2008, 09:41:26 PM by archtech3d » Logged
Emtbreid
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« Reply #10 on: July 24, 2008, 08:12:30 PM »
Quote from: archtech3d on July 24, 2008, 08:08:41 PM
I'm trying to avoid the phone reset because of downloaded games and ringers.  I called tech support and the lady told me that they were sending the update to me.  I had to hang up the phone to get it... but it never came through.  I'll call back tomorrow I guess.  Smiley
You can redownload them from the digital lounge if you lose them.
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