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Author Topic: Cant connect to Web using Instinct  (Read 1259 times)
skiggity
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« on: November 15, 2008, 02:23:38 AM »
I just bought an instinct and i cannot connect to the web.
It is giving me the following error:  "You have exceeded your spending limit.  Please make a payment to restore service."  I have the 'simply everything' plan so I'm not sure why i'm getting this.  Anyone have any ideas?  I pay my bill and all...

It's odd because on my old phone (katana) the same screen would appear from time to time and i never even surfed the web with that phone.  I'm baffled...

thanks
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« Reply #1 on: November 15, 2008, 02:48:50 AM »
Welcome to the forum. Try calling customer service. Wink
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skiggity
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« Reply #2 on: November 15, 2008, 02:50:52 AM »
ya, i can't right now until i get my hands on another phone to call from ... you can't call from the phone you have a question for... i was hoping someone could help before then.
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« Reply #3 on: November 15, 2008, 02:55:06 AM »
Well being as you just got the phone, and you said you had this problem with your old phone, that would be the best thing to do.  Definitely sounds like a problem with your account.  You've never called about it before?
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skiggity
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« Reply #4 on: November 15, 2008, 02:57:09 AM »
i did call to customer support and the girl said my account looked all good.  she didn't know off the top of her head but like i say i'll have to wait till probably tomorrow to call with someone elses phone.  boo for me. Cool
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« Reply #5 on: November 15, 2008, 03:03:04 AM »
Try this. On your phone goto Main/settings/general/phone information.  Scroll down to the bottom of the page, and tell me what it says under user name.  Don't have to tell me your name, but it should say - "yourname01@sprintpcs.com ".
« Last Edit: November 15, 2008, 03:06:12 AM by - Z - » Logged
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« Reply #6 on: November 15, 2008, 03:09:09 AM »
it says "name07@sprintpcs.com" 
where name is the first letter of my first name and all of my last.... with the 07 after it...
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« Reply #7 on: November 15, 2008, 03:11:00 AM »
i'm also unable to even view "my account"
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« Reply #8 on: November 15, 2008, 03:12:01 AM »
That's probably correct. Sorry man, give CS a call when you get a chance and don't let them go till you get it fixed.  It really sounds like a problem on their end.
« Last Edit: November 15, 2008, 03:13:41 AM by - Z - » Logged
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