To UPDATE or not to UPDATE, the is the question.

Yes, the insurance is quite the disappointment.
7 dollars for full coverage and you pay 50 dollars more for a new phone.
Its a good deal, just not GOOD.

If it was me, I'd just update the music player and nothing else.
I'm still experiencing glitches from the software update and I don't think Pocket Express made big enough improvements.
Just stick with the current versions until better updates come out.

This is the way I've been leaning.  On the upside with all this, I have a phone with no scratches and my invisible shield, four batteries, two battery chargers, and two full sets of cords.  I just brought my phone in expecting them to just give me the phone.  They gave me the whole package, including the battery that I had brought in with the phone.

The biggest thing that sucks about this phone, is when software updates, you can't roll back if it has even more problems.  All we can do is hope that samsung/sprint decides to roll it back with (yet) another update.  I'm still open to hearing from more people, though.  Put in your two cents if you're reading, please.

Oh yeah, I'd like to add something interesting here.  I had to go to the store twice.  The girl at the counter told me that I'll have to call tech support because I didn't have the INS, and all they can do at the store is check for water damage.  Ok, so I go home, call tech support, who sends me back to the store for a new phone.  Plus, the girl taking care of me tells me that I'll probably break the touch screen by using the invisible shield.  She told me it happened to a customer 3 times.  Is this some scam because they don't sell it at the sprint store?

Mike

You could always do a reset on your phone, right?  I mean, it's by no means an easy way to roll back updates, but at least it would put you back to factory settings.. Or would it?

J.T. is right, Gudge.  A hard reset only deletes your contacts/messages, and and restores all the stupid "how do I know if I'll like a game after a 30 second demo" games.  I would seriously like them to post all the software versions somewhere for me to choose if I want to roll back.  It's very evident that the software developers are not doing the "all around the phone" tests on stuff they put out.  That seems to be our job.  If we don't like it, just wait to see if they'll fix it.  Now, after replacing my phone, I have the infamous browser favorite button issue.  I sure hope they get this BH29 out soon, if there's really a new browser in it.  I don't have that much of a problem with the current browser, but I'd like my favorites to work at least. 

THEY JUST STOLE MY PHONE LAST NITE , AND I GOT A NEW INSTINCT TODAY NO INS SO COST ME 408$ BUT I LUV THE PHONE SO AINT MATTER ,

ANYWAY
ABOUT THE MOBILE SYNC FIRST DAY I BOUGHT THE OLD ONE IT WAS SYNC EVERY CONTACT I ADDED IT NOW QUESTION IS SINCE IM NEW AT THESE MOBILE SYNC THING HOW DO I GET THE CONTACTS TO COME BACK TO THESE NEW INSTINCT PHONE , ANYONE ?

ACCOUNT IS UNDER DADS AS HE HAS 15 LINES FOR BISNESS DO I GOTTA GO TO SPRINT AND GET THEM BACK OR THEY WILL DOWNLOAD TO MY PHONE BY PRESSING MOBILE SYNC???

Sorry for the dumb question, but here goes:

So if you have insurance and go in the sprint store and pay $50+, do you get a instinct or another phone?

Depends.

It's up to them what they consider a "comparable" device.  Same story for any phone.

Some people wanting a Q9c replacement, CSRs tried to force the Samsung Ace (which isn't that comparable) as a replacement when the q9c was out of stock.

Be prepared to fight for the phone you want and you still might not get it.  They will push whatever phone they want to get rid of and/or have in stock easily.  Sequel phones are not typically going to be considered "comparable" by Sprint.