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Author Topic: Just got off the phone with Samsung Support....  (Read 9463 times)
jtemple42000
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« on: July 04, 2008, 11:43:38 AM »
I, along with a lot of other people have been having some issues with the mp3 player, among other things.  I am getting the "You have exceeded the maximum number of songs" message.  I have been unable to find any solutions for this problem online and through previous emails with Samsung support.  They finally emailed me their phone number and had me call. 

I explained the problem with the mp3 player.  I also have switched to a 8gb microSD card.  He told me that there is no reason why I should be getting the error and that it is indeed a bug in the software, not a actual limit to the number of mp3's that can be accessed.  He also said that the Instinct is compatible with up to the 32gb microSD card....

So, to make a long story short, he said that they have been taking note of the issues people have been calling about with the Instinct and that they plan on releasing a software update in 3 weeks.  So maybe it would do us all some good if we called about the problems that we have been having so that we can increase the probability that they will be fixed.

Here's the number: 1-888-987-4357  I was transferred to a Level 2 tech. 
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jooby510
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« Reply #1 on: July 04, 2008, 12:25:34 PM »
Not sure who you talked to, but I called the same number and got "We're sorry sir at this time there are no updates available and do not know of any updates coming up." I'm hoping I just got somebody who has no clue, and I also hope these guys get their crap straight before the 20th of July, when the first 30 days comes to an end........
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TechyWill
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« Reply #2 on: July 04, 2008, 12:38:42 PM »
I got my phone last Saturday so it has been a week so far. I am waiting for 2 more weeks and if after 3 weeks I am having the same issues, it is going back.

I am not willing to take a chance and get stuck with a 2 year contract waiting for updates.
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Merdin
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« Reply #3 on: July 04, 2008, 02:49:51 PM »
Quote from: TechyWill on July 04, 2008, 12:38:42 PM
I got my phone last Saturday so it has been a week so far. I am waiting for 2 more weeks and if after 3 weeks I am having the same issues, it is going back.

I am not willing to take a chance and get stuck with a 2 year contract waiting for updates.

Yea so just keep up with this forum and when the software updates come out you can then purchase the instinct again.
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greenladii
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« Reply #4 on: July 05, 2008, 04:39:03 AM »
your not charged for any of the new software updates right?
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Merdin
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« Reply #5 on: July 05, 2008, 07:52:15 AM »
Quote from: greenladii on July 05, 2008, 04:39:03 AM
your not charged for any of the new software updates right?

No the software update is free, once it becomes available you can update it by going to settins-General-update software all the way at the bottom.
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greenladii
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« Reply #6 on: July 05, 2008, 08:58:13 AM »
okay. thanksssssss
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Merdin
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« Reply #7 on: July 05, 2008, 08:59:29 AM »
Quote from: jtemple42000 on July 04, 2008, 11:43:38 AM
I, along with a lot of other people have been having some issues with the mp3 player, among other things.  I am getting the "You have exceeded the maximum number of songs" message.  I have been unable to find any solutions for this problem online and through previous emails with Samsung support.  They finally emailed me their phone number and had me call. 

I explained the problem with the mp3 player.  I also have switched to a 8gb microSD card.  He told me that there is no reason why I should be getting the error and that it is indeed a bug in the software, not a actual limit to the number of mp3's that can be accessed.  He also said that the Instinct is compatible with up to the 32gb microSD card....

So, to make a long story short, he said that they have been taking note of the issues people have been calling about with the Instinct and that they plan on releasing a software update in 3 weeks.  So maybe it would do us all some good if we called about the problems that we have been having so that we can increase the probability that they will be fixed.

Here's the number: 1-888-987-4357  I was transferred to a Level 2 tech. 



Yes the instinct is compatible with the 32gb sd cards, but the only problem is that these cards did not come out in the usa yet so well be waiting for those a while or just try and find a forean online store where you can order it.
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World1-1
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« Reply #8 on: July 05, 2008, 10:57:39 AM »
Quote from: Merdin on July 05, 2008, 08:59:29 AM
Quote from: jtemple42000 on July 04, 2008, 11:43:38 AM
I, along with a lot of other people have been having some issues with the mp3 player, among other things.  I am getting the "You have exceeded the maximum number of songs" message.  I have been unable to find any solutions for this problem online and through previous emails with Samsung support.  They finally emailed me their phone number and had me call. 

I explained the problem with the mp3 player.  I also have switched to a 8gb microSD card.  He told me that there is no reason why I should be getting the error and that it is indeed a bug in the software, not a actual limit to the number of mp3's that can be accessed.  He also said that the Instinct is compatible with up to the 32gb microSD card....

So, to make a long story short, he said that they have been taking note of the issues people have been calling about with the Instinct and that they plan on releasing a software update in 3 weeks.  So maybe it would do us all some good if we called about the problems that we have been having so that we can increase the probability that they will be fixed.

Here's the number: 1-888-987-4357  I was transferred to a Level 2 tech. 



Yes the instinct is compatible with the 32gb sd cards, but the only problem is that these cards did not come out in the usa yet so well be waiting for those a while or just try and find a forean online store where you can order it.

The Instinct can only go up to 8GB micro SD card. http://www.phonearena.com/htmls/Samsung-Instinct-phone-p_2580.html
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flyersfan4348
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« Reply #9 on: July 05, 2008, 11:45:43 AM »
yea but that site also says there is a 2x zoom on the camera Huh?
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mewantbfp
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« Reply #10 on: July 05, 2008, 12:48:53 PM »
Quote from: World1-1 on July 05, 2008, 10:57:39 AM
Quote from: Merdin on July 05, 2008, 08:59:29 AM
Quote from: jtemple42000 on July 04, 2008, 11:43:38 AM
I, along with a lot of other people have been having some issues with the mp3 player, among other things.  I am getting the "You have exceeded the maximum number of songs" message.  I have been unable to find any solutions for this problem online and through previous emails with Samsung support.  They finally emailed me their phone number and had me call. 

I explained the problem with the mp3 player.  I also have switched to a 8gb microSD card.  He told me that there is no reason why I should be getting the error and that it is indeed a bug in the software, not a actual limit to the number of mp3's that can be accessed.  He also said that the Instinct is compatible with up to the 32gb microSD card....

So, to make a long story short, he said that they have been taking note of the issues people have been calling about with the Instinct and that they plan on releasing a software update in 3 weeks.  So maybe it would do us all some good if we called about the problems that we have been having so that we can increase the probability that they will be fixed.

Here's the number: 1-888-987-4357  I was transferred to a Level 2 tech. 



Yes the instinct is compatible with the 32gb sd cards, but the only problem is that these cards did not come out in the usa yet so well be waiting for those a while or just try and find a forean online store where you can order it.

The Instinct can only go up to 8GB micro SD card. http://www.phonearena.com/htmls/Samsung-Instinct-phone-p_2580.html

They say 8gb micro SD because that is currently the highest one available. Even if that is what it actually supports a simple update could change that.
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Mustang1970
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« Reply #11 on: July 09, 2008, 12:53:47 PM »
Maybe I missed the number in all of this but I also am having issues with the music player.  Originally I loaded 1500 songs and it keeps giving me errors so I am going to under 1000 and see if that takes care of it.  I do have a 8gb card.  Any tips or knowledge you may share with me...thanks in advance...
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Valkem
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« Reply #12 on: July 09, 2008, 01:21:35 PM »
Quote from: Merdin on July 05, 2008, 08:59:29 AM
Quote from: jtemple42000 on July 04, 2008, 11:43:38 AM
I, along with a lot of other people have been having some issues with the mp3 player, among other things.  I am getting the "You have exceeded the maximum number of songs" message.  I have been unable to find any solutions for this problem online and through previous emails with Samsung support.  They finally emailed me their phone number and had me call. 

I explained the problem with the mp3 player.  I also have switched to a 8gb microSD card.  He told me that there is no reason why I should be getting the error and that it is indeed a bug in the software, not a actual limit to the number of mp3's that can be accessed.  He also said that the Instinct is compatible with up to the 32gb microSD card....

So, to make a long story short, he said that they have been taking note of the issues people have been calling about with the Instinct and that they plan on releasing a software update in 3 weeks.  So maybe it would do us all some good if we called about the problems that we have been having so that we can increase the probability that they will be fixed.

Here's the number: 1-888-987-4357  I was transferred to a Level 2 tech. 



Yes the instinct is compatible with the 32gb sd cards, but the only problem is that these cards did not come out in the usa yet so well be waiting for those a while or just try and find a forean online store where you can order it.

Strange, everything I've read says 8G.  I know the Blackberr Curve says it can use up to 16GB.  I usually listen, because a friend of mine has the DUO, and it says 2G.  He ran out and purchased a 4GB card, and it doesn't work in his phone.  He's going to test it in somthing else, to make sure the card is good, but we're expecting it to be the size limitation, I have yet to find anyone that has gotten a bad SD (flash) card. *shrug*

Would be sweet if it could handle a huge card, but then again, if there's a "song limit" to exceed, then the big card isn't going to be much help, unless you're converting movies to put on it.
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Merdin
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« Reply #13 on: July 09, 2008, 02:26:33 PM »
As i said the istinct supports up to 32mb sd cards dont read stuff from those forums i got that directly from Samsung, and they told me the 16mb cards should be out pretty soon but they will be expensive like over $100.
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stormygal_indy
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« Reply #14 on: July 09, 2008, 04:34:44 PM »
Quote from: Merdin on July 09, 2008, 02:26:33 PM
As i said the istinct supports up to 32mb sd cards dont read stuff from those forums i got that directly from Samsung, and they told me the 16mb cards should be out pretty soon but they will be expensive like over $100.

As of the webcast today, NO the phone we currently own will not support cards larger than 8GB. These quotes were taken from the transcript here
http://wikis.sun.com/display/SPRINT/Sprint+Samsung+Instinct+2008+07+09+Webcast+1+of+2

k_mehr: Will the Instinct be able to handle/support a 16GB or 32gb MicroSD card whenever they are released?
Ram_K> Instinct at max supports 8GB MicroSD card but we are definately going to look at extending this functionaly in our future releases. Thank you for your feedback.

mmbeltran: When you say that you are looking at extending the functionality to support more than 8gb in future releases, does that mean future hardware releases or firmware/software based updates?
Jay-Sprint> Support for larger memory cards is hardware dependent and will be a consideration with next generation of Instinct models.
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