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Author Topic: Free game because of Handmark Pocket Express ads  (Read 1522 times)
kerbitz
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« on: May 24, 2009, 08:37:32 AM »

So I was rather irritated about the ads that are now in the newest pocket express update.  I called Sprint, and they pretty much told me where to go (I'll probably leave after my contract is up because the service rep was rude).  So I went to www.handmark.com and found the contact section.  I sent an email to 'sales@handmark.com' indicating how unhappy I was with the advertisements.  A couple days later I got a response:

Thank you for your feedback regarding the advertisements found within the most recent update. While we understand your frustration regarding these ads, they allow us to continue sourcing and delivering top quality content from world-class providers without charging monthly service fees.

As a token of appreciation for the feedback you have provided, we would like to offer you a free game for your Instinct. Please visit http://tinyurl.com/<removed> from your Instinct browser. You may receive a warning about the page being an "untrusted domain,” but we assure you that it is safe to download the game.



The game is a full version of Par 72 II golf.  I would imagine that if anyone else were to send them an email, they would get the same response and a free game.
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only1
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« Reply #1 on: May 26, 2009, 10:27:46 AM »

SWEET!!!
I HATED the ads update, also...

As for the contract issue... I recently left T-Mobile for the very same reasons... RUDE customer service... in addition to being outright lied to and misled by the reps.  If you do leave Sprint, AVOID T-Mobile.
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yourm0m1
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« Reply #2 on: May 26, 2009, 10:49:45 AM »

how is the game?? any fun

edit: just wanna know if its worth sending an email to get the link....i dont play any games on my instinct so nevermind im not gonna bother
« Last Edit: May 26, 2009, 11:55:10 AM by yourm0m1 » Logged
psycho0272
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« Reply #3 on: May 26, 2009, 10:57:44 AM »

So.....handmark gives out a free game...and you removed the url?...
Damn police
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marleyely
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« Reply #4 on: May 27, 2009, 09:18:43 AM »

i agree with psycho
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only1
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« Reply #5 on: May 27, 2009, 02:29:30 PM »

I got hte free game, as well.  good for what it is.

I also received a follow-up email asking if I would participate in a conference call or survey via email as they can't reproduce the problems in their lab.  I think they have a ton of people here who can attest it's not a singular issue
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kerbitz
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« Reply #6 on: May 27, 2009, 05:31:37 PM »

So.....handmark gives out a free game...and you removed the url?...
Damn police

I removed the URL because I wasn't sure about legal/piracy issues.  Just use an extra email account and send them a quick email.  You should get a response in a day or two and get a link for the free game.
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psycho0272
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« Reply #7 on: May 28, 2009, 05:34:00 AM »

Oh..you removed it...well that's different Cheesy
My badd....I don't mind the ads, just wanted a free game, haha!!!
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yourm0m1
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« Reply #8 on: May 28, 2009, 07:31:54 AM »

I also received a follow-up email asking if I would participate in a conference call or survey via email as they can't reproduce the problems in their lab.

what did u complain about?? the OP was complaining about the ads that were added in the recent update, we can all send them screen caps of that.
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JohnnyK
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« Reply #9 on: June 01, 2009, 02:18:21 PM »

I did that and this is what they sent back...

John,

Thank you for the suggestion. I will forward this to our development team.
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only1
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« Reply #10 on: December 21, 2009, 01:01:03 PM »

Yeah... so Pocket Express is ticking me off.  I was able to go back to the ad-free version back when all the stuff in this thread started... but over the weekend, when trying to access some sports or something I got a message saying an update was required... only options were "update" and "exit." 
CRAP.
so, I ran the update... and now I'm getting the ads... but the damn ads automatically go to the web browser just to display the ads sometimes so it navigates completely away from PE. 
&%&$^@#^%*#$*(%%$#!!!!!!!!!!!!

I realize it's 3rd party software, but it is something that was preloaded and prominenty featured on the handset device so it really pisses me off...
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