any extra charges for using as data modem?

greggtx

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any extra charges for using as data modem?

« on: September 22, 2008, 08:40:52 AM »

I was wondering if anyone has had any extra charges added to their bill for using instinct as data modem, and I wanted to share my chat with a sprint representative via live chat. I thought it was kinda funny.

07:20:30
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Rep - Thank you for contacting Sprint. My name is Kisha. How may I assist you today?

07:21:25
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Me - Quick question. If I use my Instinct as a modem and currently have the unlimited vision data plan will I get extra charges for modem use?

07:22:10
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Rep - I apologize for the inconvenience, however that device is not capable of that feature.

07:22:33
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Me - but I'm using it right now.

07:24:10
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Rep - That device should not work with that feature.

07:25:09
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Me - well....it's a Samsung Instinct and I have it connected as a data modem to my macbook pro.

07:27:05
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Rep - One moment please.

07:36:25
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Me - I apologize for the inconvenience, however I am unable to provided you with the charges that you may occur for this because that feature is not suppose to be compatible with the plan or the phone at this time.

07:37:00
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Rep - I suggest that you contact our customer care department by dialing *2 from your handset.

07:37:24
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Me - okay. thank you for your time.

07:37:35
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Rep - You are most welcome. Do you have any further questions or concerns about Sprint products or services that I can assist you with today?

07:38:00
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Me - nope. I'll give them a call. thanks!

07:38:16
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Rep - Thank You for contacting Sprint, our goal is to make your chat experience a great one. Please complete the short online survey presented at the end of your chat. Should you have any additional feedback or comments you would like to provide, please send us anemail at:
sprint.customerappreciation@connextions.com

07:38:57
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System The session has ended!


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samsneeze

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Re: any extra charges for using as data modem?

« Reply #1 on: September 22, 2008, 10:18:39 AM »

costomer service is not the right place to be asking about something sprint clearly does not want u to do.


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greggtx

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Re: any extra charges for using as data modem?

« Reply #2 on: September 22, 2008, 11:24:21 AM »

Quote from: samsneeze on September 22, 2008, 10:18:39 AM

costomer service is not the right place to be asking about something sprint clearly does not want u to do.

who do you recommend I ask about my cellphone bill? i've read nothing that says "do not do this". all they said was it wasn't supposed to do it.


« Last Edit: September 22, 2008, 03:58:13 PM by greggtx »	Logged

Gudge2004

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Re: any extra charges for using as data modem?

« Reply #3 on: September 22, 2008, 01:48:00 PM »

The short answer - No, as far as I know, there aren't any extra charges.

The long answer - No, there aren't any extra charges. Sprint can't specifically track how you're using the data portion of your phone at this time. But, if sprint catches you doing it, they can terminate your contract and refuse you service. So use it sparingly if you're going to use it at all.

P.S. Search the forums for the word "Modem" If you're looking for more information


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greggtx

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Re: any extra charges for using as data modem?

« Reply #4 on: September 22, 2008, 02:28:08 PM »

well that stinks. there goes the only quick internet access I have at work. back to the slow mini-card.

P.S. you're right. I should have found the "all about modem" post. I can't believe I missed it.


« Last Edit: September 22, 2008, 03:05:24 PM by greggtx »	Logged

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