Samsung Instinct - No, my OWA password has NOT changed!

Dr. Bito

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« on: August 13, 2009, 01:59:39 PM »

Please help me! I have this problem intermittently for over a year now, but ~6 weeks ago it appears to have become permanent.

My phone will not let me check my OWA email. Everytime I enter the program, I get the error message with no code, "Please re-enter your work password; it seems to have changed." This will repeat 3-5 times until I get a second notification that I am locked out for 30 minutes due to repeated password errors. However, I can use my OWA web address on a PC and log into my email fine, even during this 30 minute lock out period, so I can only conclude that there is a problem with either my phone or Sprint's servers. If I delete the email account, wait either a few minutes or a few days, then setup the account de novo, I am greeted with the same message telling me that my password has changed. Angry

I don't know if this could be related or not, but 2 weeks ago the weather application also failed; everytime I click on it the screen either freezes or appears to enter into a feedback loop until I press the home key.

Has anybody encountered anything like this? Please let me know if anybody has a solution other than getting a new phone? I find it extremely uncanny that this problem became permanent the same week that my phone became eligible for the $75 new phone credit if I re-upped my agreement!


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Russ812

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Re: No, my OWA password has NOT changed!

« Reply #1 on: August 13, 2009, 07:22:52 PM »

same thing happens to me...I've been using OWA for a year with no problems until a few weeks ago. Sad


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Dr. Bito

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Re: No, my OWA password has NOT changed!

« Reply #2 on: August 17, 2009, 01:20:26 PM »

Soooo....anybody else have a similar problem, or possibly even a solution to help us out???

Please don't make me contact Sprint Customer Service again!


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waterbound

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Surfin even faster now..

Re: No, my OWA password has NOT changed!

« Reply #3 on: August 18, 2009, 07:38:35 AM »

Have you tried resetting your email application and reconfiguring again?


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Russ812

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Re: No, my OWA password has NOT changed!

« Reply #4 on: August 18, 2009, 09:32:41 PM »

Quote from: waterbound on August 18, 2009, 07:38:35 AM

Have you tried resetting your email application and reconfiguring again?

many, many times...ugh Sad


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Dr. Bito

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Re: No, my OWA password has NOT changed!

« Reply #5 on: August 20, 2009, 10:56:54 AM »

I deleted my email account, reset the email app, and even reset my entire phone to factory default. This fixed the glitch with the weather app, but hasn't helped the email situation.


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waterman28

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Re: No, my OWA password has NOT changed!

« Reply #6 on: August 23, 2009, 03:20:44 PM »

Talked to customer service twice and sent to advanced tech support on OWA password problem twice- this after hours at store- reset, new phone, etc
Advanced tech support can not solve problem- they wrote up problem and sent it "up"
Last tech admitted they have had numerous complaints-Reading emials on internet search shows problem has occurred previously- not sure why they can not fix now
worked fine for 8 months
At least I get a response when I send an email to customer service-will try again next week.
How come no solution to the problems that are shown months or years ago- must have been fixed but no one has posted how it was resolved


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bdroad

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Re: No, my OWA password has NOT changed!

« Reply #7 on: August 28, 2009, 02:40:58 PM »

Is anyone here an exchange administrator that is running into this issue? If so private message me.


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Dr. Bito

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Re: No, my OWA password has NOT changed!

« Reply #8 on: August 28, 2009, 04:58:08 PM »

Thanks for looking into this bdroad. I am not an exchange administrator, but perhaps I could contact one at my institution if you think it would help.


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Dr. Bito

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Re: No, my OWA password has NOT changed!

« Reply #9 on: September 09, 2009, 09:40:06 AM »

I guess I'm SOL on this? Do I have any option to get Sprint to replace my phone on warranty or satisfaction guarantee? I doubt these are possible, but it's worth asking.


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bdroad

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Re: No, my OWA password has NOT changed!

« Reply #10 on: September 10, 2009, 12:39:51 PM »

Quote from: Dr. Bito on September 09, 2009, 09:40:06 AM

I guess I'm SOL on this? Do I have any option to get Sprint to replace my phone on warranty or satisfaction guarantee? I doubt these are possible, but it's worth asking.

There will be a fix released soon to resolve the issue.


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Dr. Bito

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Re: No, my OWA password has NOT changed!

« Reply #11 on: September 10, 2009, 01:42:12 PM »

Thank you! I'll let you know if it works.


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Russ812

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Re: No, my OWA password has NOT changed!

« Reply #12 on: September 10, 2009, 10:51:05 PM »

Mine started working again out of the blue yesterday...odd.


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waterman28

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Re: No, my OWA password has NOT changed!

« Reply #13 on: September 14, 2009, 05:43:46 PM »

Mine started working last week- had several email discussions with tech from a company callled seven- they do the software for Sprint as well as other carriers. He seemed to be aware of problem and that it was being addressed.
Do not waste your time talking to Sprint- for some reason they do not communicate internally about these problems- had several discussions with advanced tech with no results until I emailed Seven


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- Z -

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Re: No, my OWA password has NOT changed!

« Reply #14 on: September 14, 2009, 08:18:15 PM »

Uhhmm... bdroad works for Seven. Wink


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