My last contract with Bell

When I purchased the Instinct, I cashed in a $250 dollar credit for renewing with Bell on a 3 year contract. This was done against my better judgment, as I had already experienced problems with the Bell network in the past, and found their customer service to be abhorrently poor. I was literally minutes away from walking into the Rogers store in my mall and starting up a contract, when I decided to give Bell one last chance and stopped into their shop to see their new phones. I spent at least an hour in the Bell store, including a lengthy phone call with customer support and eventually the retention center, where I had over $20 dollars in monthly charges sliced off my bill in exchange for a contract renewal. I chose the Instinct after speaking with at least 3 or 4 customers who had recently purchased it, and about 20 minutes of hands-on research, along with what I already knew about the phone from internet research (I am very thorough with my purchases). When I got the phone, I was immediately flooded with problems, as we are all aware of. The battery lasted no more than a day, even less with heavy use; text messages appeared out of order; voicemail notifications were always late; there were virtually no applications that could be used; I had to pay a MONTHLY fee for freeware services that came pre-installed onto my phone, such as MSN Messenger and Windows Live Email; and last but not least, constant crashes and phone resets (which still occur multiple times every day).

Essentially none of these problems have been resolved, let alone acknowledged by Bell. I find this disregard for customers who have paid a substantial amount of money on Bell products and services to be shameful and insulting. I have been reading these boards faithfully for information on updates and ways to get around the problems that Bell's software have hindered this phone with, and I am aware of the very recent acknowledgment from head office with promises to immediately address the LCDUI issues and hopefully provide some kind of assessment or time line on when we can expect these issues resolved. I would like to see this happen, but for me it is too late.

I have been a loyal Bell customer since the time I was old enough to have my own phone until now - roughly ten years. I have spent my own money from the time I was 13 until now, every month, paying bell to use their network. I have always tried to stay on the cutting edge of phone technology - I am from the generation most keen to use new and novel gadgets and unlock their potential. I would like to put on record that Bell is out of chances with me, i will not remain a Bell customer in the future. I regret now renewing my contract one last time and giving them an undeserved chance at redemption.

I am 23 years old and will be using a cell phone, in all likelihood, for the rest of my life. I want it to be understood that Bell has lost out on this potential to have me as a customer, but from what I can tell, they don't even care.

I have been extremely patient with Bell, much more so than I think the average customer would be, and it makes me wonder how a business can operate that has so little concern for the very source of its revenue.

/rant

Thanks. Ive actually been to all of those links already but I will send a letter to Wade in the AM!