Samsung Instinct - Bell Refuses to Support my Phone Issue

I'm pasting here a chain of emails between me and Bell. Note that no agent owns my case and I get passed from agent to agent with each not able to address the issue correctly. Until the last agent who seem to have the most 'genius' response saying to the effect "ok sucker good luck i don't f**n care go somewhere else".

I really regret having bought the Instinct and going on a 3 year contract with Bell. Damn Bell I'm going to talk to as many people as I can to not use Bell. Read from bottom up.

Ref.: 7802787628

Dear Mr. xx,

Thank you for your recent email to Bell's Business on the Go Online
Client Care.

My name is Alex and for your reference, my employee identification is
6007526.

Upon full review of your email, I regret that our services may not meet
your needs or that some of our policies may not address your concerns to
your satisfaction. I thank you for providing us with your opinion on
this matter.

I would like to thank you for using Bell's Business on the Go Online
Client Care and for choosing us as your wireless communications
provider. I hope to have addressed your points and welcome your
response if you require further clarification.

Additional information can be found at www.businessonthego.ca and we can
be contacted again at businessonthego@bell.ca.

Kind regards,

Alex
Bell's Business on the Go Online Client Care

Original Message Follows:
------------------------

I don't know why you refuse to support my phone issue when it's the
phone itself which is not turning on. It's clearly a battery issue that
no agent so far has even tried to bring up in this chain of emails. I
purchased this phone for almost $600.00 with extended warranty and it
seems that after getting my money Bell doesn't care to support me with
my issues.

Remind me to not patronize Bell again after my contract expires and to
tell people not to go with Bell. Your service really disappoint and
disgust me.

xx

From: Business On The Go <businessonthego@bell.ca>
To: xx
Sent: Monday, February 9, 2009 11:00:06 PM
Subject: Re: Bell Mobility - Contact Us (KMM4700233I63L0KM)

Ref.: 7802787628

Dear Mr. xx,

Thank you for your recent email to Bell's Business on the Go Online
Client Care.

My name is Tony and for your reference, my employee identification is
6004493.

Upon full review of your email, I wish to clarify that Bell Mobility is
a service provider.

Therefore, we do not offer technical assistance with accessories such as
an MP3 player on your cellular phone or with charging your cellular
phone while you are physically in the Philippines. My apologies for any
inconvenience this may cause.

Please note that you may find instructions on how to use that function
of your cellular phone in your userguide.

I am pleased to inform you that it is possible to obtain a copy of the
manufacturer's user guide for your mobile telephone directly on our Web
site.

For a copy of your manufacturers users guide, please visit:

http://www.bell.userguides.ca

I wish to take this opportunity to inform you that it is possible for
you to access your account via Internet. To do so, simply visit our Web
site at www.bell.ca and click on "Register" in order to link your
account.

I would like to thank you for using Bell's Business on the Go Online
Client Care and for choosing us as your wireless communications
provider.

Additional information can be found at www.businessonthego.ca and we can
be contacted again at businessonthego@bell.ca.

Kind regards,

Tony
Bell's Business on the Go Online Client Care

Original Message Follows:
------------------------
Ref.: 7802787628

Dear Mr. xx,

Thank you for your recent email.

My name is Eileen and for your reference, my employee identification is
6026432.

Upon full review of your email, I wish to clarify that this type of
request is handled by our Client Care Technical Solutions department.
You may contact this department directly by dialing 1-877-328-2123 from
a landline phone. This department is open 24 hours a day, 7 days a
week.

Please ensure that you have your mobile phone on hand in order for our
specialists to perform direct verifications with your handset.

In the automated system you will be asked to say English or French and
then you will be greeted by Emily, our voice automated assistant.
Simply say ?Repair? or "R?paration", then you will be asked to enter
your mobile number. Your call will then be transferred to our Client
Care Technical Solutions department.

I would like to thank you, Mr. xx, for using Bell's website and
for choosing us as your wireless communications provider. I hope to
have addressed your points and welcome your response if you require
further clarification.

Additional information can be found at www.bell.ca and we can be
contacted again at www.bell.ca/contactus.

Kind regards,

Eileen
Bell Mobility - Online Client Care

Original Message Follows:
------------------------

Nina,

I tried contacting that number but couldn't get through from my
landline. Don't know why so I tried emailing instead.

I'm not trying to connect to any network here in the Philippines. I'm
just trying to use my phone as an mp3 player for now. And as I've told
you earlier I'm plugging the charger on a 110v power outlet/source so I
know I'm not damaging the phone.

Can you please help me with this issue?

xx

From: mobility <mobility@bell.ca>
To: "xx
Sent: Monday, February 9, 2009 10:02:37 PM
Subject: Re: Bell Mobility - Contact Us (KMM4699892I63L0KM)

Ref.: 7802787628

Dear Mr. xx,

Thank you for your recent email.

My name is Nina and for your reference, my employee identification is
6022206.

Upon full review of your email and account, I wish to clarify that your
Samsung Instinct phone is not compatible with the Philippines? carriers.
Consequently, you will not be able to connect to the network.

With regards to charging your battery. Please ensure your are using the
correct outlet adaptor to plug your battery charger into. Failing to do
so will damage your handset.

Furthermore, I wish to clarify that our mandate at the Bell Mobility
Client Care department is to respond to our clients via the same method
used to communicate with us, by e-mail. Consequently, I regret to
inform you that I am unable to contact you by telephone.

If you prefer, you may communicate immediately with a Client Care
representative by dialing 1-514-420-7748 from a landline telephone. The
office hours are:

- Monday to Friday 8:00am to 9:00pm
- Saturday 9:00am to 6:00pm

Prior to ending my email, I wish to take this opportunity to inform you
that it is possible for you to access your account via Internet. To do
so, simply visit our Web site at www.bell.ca and click on "Register" in
order to link your account.

I would like to thank you, Mr. xx, for using Bell's website and
hope that by connecting you with another department, I have assisted you
to the best of my abilities.

Additional information can be found at www.bell.ca and we can be
contacted again at www.bell.ca/contactus.

Kind regards,

Nina
Bell Mobility - Online Client Care

Original Message Follows:
------------------------
The following information was received from an HTML form on the Bell
Canada Web Site.
The Date and Time of receipt was 2009-02-09 08:23:38.646
The URL from which the information was posted is:
/portlets/personal/wireless/eforms/contactus/thankYou.jsp

First name : x
Last name : xx
E-mail address : xx
Are you currently a Bell Mobility subscriber? : Yes
Account number :
Mobile number : xx
Daytime contact number : xx
Address : xx
Province : AB
Postal code : t5a4w6
Your Question : "No battery" on LCD when charging.
Category : Cell phone
Topic : Warranty and repair
Additional comments : When I plug the phone to the charger it will
display "No battery" and will try to boot then will turn off then will
try to boot again repeating the process. I can't turn on the phone now.
I am in the philippines right now but using a 110v power outlet. xx.